Job post opportunity at Lafarge Tanzania Company Limited
Lafarge Tanzania (Mbeya Cement Company Limited) a subsidiary of Holcim Group with its headquarters in Switzerland with operations in Africa, Europe, Asia and America. Holcim is the leading global company in innovative and sustainable building & construction solutions. Lafarge Tanzania is seeking to recruit highly motivated Customer Relations Manager, to be based in Mbeya Plant, in a permanent employment contract.
Position Reporting To: National Sales Manager
1. Summary of Roles and Responsibilities
a. Build effective communication channel among customer service, logistics and other internal
department to improve overall effectiveness.
b. Address and close all customer complaints timely to improve customer satisfaction rating.
c. Promote continuous improvement in customer satisfactions especially in areas of order placement
/feedback and delivery satisfactions.
d. Conduct customer satisfaction survey and identify areas of improvement to all customers.
e. Participate, propose and implement customer driven sales processes
2. Qualifications
Education: Bachelor degree in Business Administration, Marketing or other related field with minimum of five
years’ experience in the relevant field.
3. Technical Competencies /Additional skills:
a) Good Communication skills both Swahili and English.
b) In depth knowledge of local cement standards.
c) Strong problem solving trouble shooting skills
d) Team player
How to Apply:
Applicants are invited to submit their CVs and Cover letters to e-mail mcc.recruitments@lafarge.com indicating in
the subject of the mail applicant’s name and the position applied for.
Deadline for submission of the applications is 26th June 2022
other position at Lafarge Tanzania Company Limited
Position Reporting To: National Sales Manager
1. Summary of Roles and Responsibilities
a. Plan and execute various initiatives to derive sales volume with the territory on a weekly basis. Map
potential customers on the database for record keeping, understand the pipeline and seek to
maintain the existing and seek more new customers.
b. Conduct and aggregate market intelligence to identify market trends, economic activities for the
purpose of determining and capitalizing on unfolding opportunities and challenges.
c. Develop and manage effective customer relationship including other stakeholders within the
territory. Provide on the ground support to commercial team, distributors and retailers to improve
sales performance.
d. Collaborate with other sales team members to maximize cross selling opportunities adding value to
customer offer proposal preparations and presentations.
e. Generate both on demand and standard reports weekly, monthly, semi & annual to inform decision
making.
f. Monitor route to market and related logistics to ensure smooth and timely delivery of customer’s
orders.
2. Qualifications
Education: Bachelor degree in Business Administration, Marketing or other related field with minimum of five
years’ experience in the relevant field.
3. Technical Competencies /Additional skills:
a) Business data/information analysis and reporting;
b) Business acumen-Commercially Savvy;
c) Customer Relations Management and Market Intelligence with strategic thinking;
d) Sales and Distribution with product knowledge- branding, pricing, product mix, production and
quality control.
How to Apply:
Applicants are invited to submit their CVs and Cover letters to e-mail mcc.recruitments@lafarge.com indicating in
the subject of the mail applicant’s name and the position applied for.
Deadline for submission of the applications is 26th June 2022
P. O. Box 529, Songwe Industrial Area, Mbeya – Tanzania. Tel 255 25 2950006/0;
Website: www.lafarge.co.tz; Email: tz-info@lafarge.com.
ISO 9001:2015 Accredited Cement Company